• Firstly, you will receive a confirmation e-mail confirming we received your order.
• We then process your order and grant you access to your Dashboard.
• As soon as we have processed your order a new link "Your Success Analytics" will appear in the top navigation for you. Here, you can access your purchased product.
• Please allow any pop-ups for our page, to have an optimal single-sign-on (SSO) experience.
• When you purchased a standard use case product, you can immediately access your dashboard.
• When you purchased a customized product, we'll reach out to you to schedule a call to discuss your individual customization requirements. After the customization, you'll be able to access your product through the same "Your Success Analytics" link in the top navigation.
• You can check whether or not your order has already been processed in your customer account under "Order details".

 

To give access to our data and visualize it, we use a tool called "Tableau"

Tableau is a well-established tool for precisely our purpose; it focuses on easy handling, a self-explanatory user experience, and provides a lot of helpful material. 

We guarantee that everyone who can use a computer can use and understand Tableau. 

Should you struggle - we are here to help, just shoot us a message. 

Also, there is a lot of guided courses ranging from general introductions to solutions to specific problems available: 

• Tableau's own education offering
• Introduction to Tableau on Datacamp
• Udemy overview of Tableau courses
• A variety of Tableau self-help videos on Youtube

We constantly extend our data scope. Depending on the data type, the scope may vary marginally. Currently, we cover the following data scope: 

• Countries: Germany, United States
• Titles: All titles generally available
• Authors: All authors generally available
• Genres: Crime, Thriller, Mystery, Children's (only story-telling sub-genres), Romance
• Genres hierarchy: We provide a three-level genre hierarchy: 
• Level 1, e.g., "Thrillers"
• Level 2, e.g., "Thrillers - Supernatural"
• Level 3, e.g., "Thrillers - Supernatural - Vampires"
• Data types: Publisher, author, author gender, title, topic, various success metrics, ratings, reviews, price, product variants, popularity (custom use cases may include additional data types)
• Sources: We collect data from dozens of sources including but not limited to major online shops, review communities, agent communities, individual publishers, distributors, agent and author pages, social media platforms, text aggregators, and industry associations. 
• Updates: Data is updated once per month

Our data runs through an extensive quality control process. We capture all potential issues in an automated and reliable way. Issues addressed are constantly being updated, since we continuously increase our data quality further, dive deeper into the data and explore more use cases.

Common issues include misspellings (e.g., Stefen King), different ways of writing names (e.g., H. P. Lovecraft vs. HP Lovecraft), data gaps in our input sources (e.g., no price available), wrong data in our input sources (e.g., miss categorized: "The Gift" in "Gift books" instead of "Thriller"), and many more.  

• Updates are generally done on a monthly basis
• Updates imply a data pull from all available sources
• Updated data doesn't overwrite previous data but is appended to it, building a transparent timeline and adding value to the data

We define "success" as a multi-layered metric that is user-centric and consists of two main aspects:

• It includes a reader perception component that measures how well a book is received by the readership based on ratings and reviews
• It includes an approximation of actual sales based on price, number and value of ratings, reviews, bestseller list entries, and more